Two community members in a calm, supportive conversation

Support

What can we help with?

Choose the path that matches your need and our team will guide you from there.

Product helpQuestions about how TA3NA works, features, or using the app.Safety concernReport something that puts you or someone else at risk.Privacy questionAsk about your data, privacy settings, or your rights.Delete my accountRequest deletion of your account and associated data.

Contact our team

We are here to help.

The best way to reach us is by email.

Please include only the detail you are comfortable sharing so we can understand and help.

For your safety and security

For everyone’s protection, please never send:

  • Passwords or login credentials
  • Verification or one-time codes
  • Government ID or identification documents
  • Financial or payment information

Our team will never ask for this information.

Response times

We aim to respond as quickly as we can.

Urgent safety reports
24 hoursHigh-priority safety concerns are reviewed within 24 hours.
Ordinary reports
72 hoursMost reports are reviewed within 72 hours.
Support, privacy, or deletion requests
5 business daysWe aim to respond within 5 business days.

Not an emergency service

In immediate danger?

TA3NA is not monitored continuously. If you or someone else is in immediate danger, contact local emergency services right away.